Frequently Asked Questions

Yes, online gambling is legal in Canada. The federal Criminal Code allows provinces to regulate gambling within their borders. Offshore casinos licensed by reputable authorities (like Kahnawake Gaming Commission, Malta Gaming Authority, or UK Gambling Commission) can legally accept Canadian players. Ontario also launched its own regulated iGaming market in April 2022.

The legal gambling age varies by province. In Alberta, Manitoba, and Quebec, the minimum age is 18. In all other provinces and territories (BC, ON, NB, NS, NL, PE, SK, NT, NU, YT), you must be 19 or older to gamble legally.

Look for these signs of a safe casino: valid license from a reputable authority (Kahnawake, MGA, UKGC), SSL encryption (HTTPS), eCOGRA or iTech Labs certification for fair gaming, transparent terms and conditions, positive reviews from real players, responsive customer support, and responsible gambling tools.

For recreational gamblers, casino winnings are generally not taxable in Canada. However, if gambling is your primary source of income or you're considered a professional gambler, your winnings may be subject to income tax. Consult a tax professional for advice specific to your situation.

Most Canadian online casinos accept: Interac (e-Transfer and Online), Visa and Mastercard (credit/debit), e-wallets (Skrill, Neteller, MuchBetter), bank transfers, prepaid cards (Paysafecard, Flexepin), and cryptocurrencies (Bitcoin, Ethereum, Litecoin). Interac is the most popular choice for Canadian players due to its speed and security.

Withdrawal times vary by method: e-wallets are typically fastest (24-48 hours), Interac e-Transfer takes 1-3 business days, credit/debit cards take 2-5 business days, and bank transfers can take 3-7 business days. Most casinos also have a pending period of 24-48 hours before processing begins. First withdrawals may take longer due to KYC verification.

KYC (Know Your Customer) is an identity verification process required by licensed casinos. You'll typically need to provide: government-issued ID (passport, driver's license), proof of address (utility bill, bank statement), and sometimes proof of payment method. This protects against fraud, money laundering, and underage gambling.

Yes, minimum deposits vary by casino and payment method. Some casinos like Zodiac offer $1 deposits, while most standard minimums are $10-$20. Casino Rewards sites often have lower minimums ($1-$5) for first deposits to attract new players.

Wagering requirements (also called playthrough) indicate how many times you must bet bonus funds before you can withdraw winnings. For example, a $100 bonus with 30x wagering means you need to place $3,000 in bets before cashing out. Lower requirements (under 35x) are considered fair; anything over 50x is high.

No, bonuses come with wagering requirements that must be met first. However, some casinos like PlayOJO offer "wager-free" bonuses where you can withdraw winnings immediately. Always read the bonus terms and conditions before claiming any offer.

No, different games contribute different percentages. Typically: slots contribute 100%, table games contribute 10-20%, and some games (like live dealer or certain high-RTP slots) may contribute 0%. Check the bonus terms to see which games count toward wagering.

RTP (Return to Player) is the theoretical percentage a game returns to players over millions of spins. A 96% RTP means the game returns $96 for every $100 wagered on average. Higher RTP games offer better long-term value. Look for slots with 95%+ RTP.

At licensed, regulated casinos, no. All games use Random Number Generators (RNGs) that are independently tested and certified by agencies like eCOGRA, iTech Labs, and GLI. Always play at casinos with valid licenses to ensure fair gaming.

Yes, most online casinos offer free demo versions of their slots and table games. This lets you try games without risking real money. Demo mode is great for learning game mechanics and features before betting real funds.

Progressive jackpots are prize pools that grow with every bet placed on the game until someone wins. A small percentage of each wager is added to the jackpot, which can reach millions of dollars. Famous examples include Mega Moolah and Major Millions.

Yes, you can have accounts at multiple different casinos. However, you can only have one account per casino — creating multiple accounts at the same casino is against terms of service and can result in account closure and forfeited funds.

First, contact the casino's customer support through live chat or email. If unresolved, you can file a complaint with the casino's licensing authority. For Kahnawake-licensed casinos, use the Kahnawake Gaming Commission dispute process. Document all communications and keep records of transactions.

Contact the casino's customer support to request self-exclusion. Most casinos offer options ranging from 24-hour cooling-off periods to permanent exclusion. In Ontario, you can also self-exclude from all iGaming Ontario-regulated sites at once. For Canada-wide support, contact the Responsible Gambling Council.